Free shipping to the lower 48
Every order to the contiguous United States (48 states, excluding Alaska and Hawaii) ships free via FedEx Ground. No minimum, no coupon, no surprise fees at checkout.
When your order ships
We ship Monday through Friday from our factory in Phoenix, Arizona. Orders placed by 2pm Arizona time on a business day ship the same day; orders placed after 2pm, or on a weekend or holiday, ship the next business day. Custom-cut orders are the exception: we confirm a lead time with your written quote, and most custom pieces ship within a week of approval.
Delivery times
| Product | Typical transit (contiguous US) |
|---|---|
| Mattress toppers, pillows, foam fill | 2 to 3 business days |
| RV mattresses | 3 to 4 business days |
Transit times are FedEx Ground averages from Phoenix. The West and Southwest usually see the shorter end of the range; the Northeast the longer end. You will receive a tracking number by email as soon as your order leaves the factory.
Compressed for shipping
Toppers, pillows, mattresses, and foam fill are vacuum-compressed and boxed so they arrive safely and fit through any door. Once you open the box, unroll the product and give it 24 to 48 hours to fully expand. It will be usable much sooner, but allow the full window in cooler weather. Our foam is sun-baked in Arizona before it is packed, so any new-foam scent is faint and fades quickly.
Alaska and Hawaii
We are happy to ship to Alaska and Hawaii. Shipping starts at $125 per mattress and $45 for toppers, pillows, and other accessories. Rates are calculated at checkout based on your address and the items in your cart.
Canada
Orders to Canada ship via DHL. Shipping starts at $250 per mattress and $65 for toppers, pillows, and other accessories. Any duties or taxes charged at the border are the responsibility of the recipient.
Where we cannot ship
We do not ship to APO, FPO, or DPO addresses. If you would like to ask about another destination not listed here, call us at (800) 556-1333 or use our contact page and we will let you know what is possible.
Damaged or missing packages
If your box arrives damaged or your tracking shows delivered but the package is nowhere to be found, contact us within a few days at support@lounjbedding.com. Please include your order number and, for damage, a couple of photos. We will make it right.
Questions?
Our support team is available Monday through Friday, 9am to 5pm Arizona time, at (800) 556-1333 or support@lounjbedding.com. You may also want to read our return policy and warranty.