The 30-Night Happiness Guarantee
We want you to be completely comfortable with your purchase, so every product we make comes with a 30-night sleep trial. Try it for up to 30 days from the date of delivery. If you do not love it, contact us and send it back. Returns are free, with no restocking fees and no return shipping charges. No headaches, no strings attached.
The guarantee covers all of our standard products: mattress toppers, RV toppers, RV mattresses, pillows, and shredded foam fill.
Give it a fair try first
New foam takes a little getting used to, and your body needs time to adjust. We ask that you sleep on a topper, pillow, or foam fill product for at least 10 nights before starting a return, and on a mattress for at least 15 nights. Most people who are unsure in the first few days end up loving the product by the end of the second week.
How to start a return
- Contact us first. Email support@lounjbedding.com, call (800) 556-1333 (Monday through Friday, 9am to 5pm Arizona time), or use our contact page. Include your order number and let us know what was not working; sometimes a different thickness or loft is the answer, and we can help with that.
- We send you a prepaid label or arrange a pickup, depending on the item.
- Pack it up. Use the original box if you still have it. Compressed items do not need to be recompressed; fold or roll the product and ship it back however you can.
- Get your refund. Once the return is received, we refund your original payment method. Please allow a few business days for your bank to post it.
Mattress returns
RV mattresses are too large to easily box back up, so we arrange a pickup instead. Whenever possible, we donate returned mattresses to a local charity in your area rather than sending them to a landfill.
Custom orders
Custom-cut toppers and foam are made to the exact dimensions you send us, so they cannot be returned for size or fit. That is why we confirm every measurement in writing before we cut. Custom pieces are still fully covered against manufacturing defects by our 5-year warranty.
A few things to keep in mind
- The 30-day window starts on the day your order is delivered.
- Products should be clean and free of stains or damage. We cannot accept returns on items in an unsanitary condition.
- Contact us before shipping anything back so we can issue a label and track the return.
- Refunds go to the original form of payment.
Questions?
We are a small family-owned factory and we would rather talk to you than lose you. Reach us at (800) 556-1333 or support@lounjbedding.com. You can also review our shipping policy and warranty.