Draft for owner review. This policy was prepared for the LOUNJ Bedding WooCommerce store and should be reviewed by the business owner (and, if desired, legal counsel) before publishing. Confirm the third-party services listed below match what is actually installed on the site.
Last updated: [date]
Who we are
LOUNJ Bedding (“LOUNJ,” “we,” “us”) operates lounjbedding.com from our factory in Phoenix, Arizona. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. Questions can be sent to support@lounjbedding.com.
Information we collect
Information you give us
- Order information: your name, shipping and billing address, email address, phone number, and the products you purchase.
- Account information: if you create an account, your login details and order history.
- Messages: anything you send us through the contact form, custom quote form, email, or phone, including measurements for custom orders.
- Reviews: if you leave a product review, the name and content you submit.
- Marketing preferences: your email address if you opt in to our newsletter.
Information collected automatically
- Device and usage data: IP address, browser type, device type, pages viewed, referring site, and the date and time of your visit.
- Cookies and similar technologies: see the Cookies section below.
How we use your information
- To process and ship your order, send order confirmations and tracking, and provide customer support
- To prepare custom quotes and confirm measurements before cutting
- To handle returns, refunds, and warranty claims
- To send marketing emails, only if you have opted in, which you can unsubscribe from at any time
- To screen orders for fraud and protect the security of our store
- To understand how our site is used so we can improve it
- To comply with legal obligations, such as tax and accounting records
Payments
We do not store your full credit card number. Payments are processed by third-party payment providers (for example, Stripe, PayPal, Apple Pay, or Google Pay, depending on what you choose at checkout). When you pay, your card details are sent directly to the payment provider, which handles them under its own privacy policy and security standards. We receive only a confirmation of payment and limited details such as the last four digits of the card.
Sharing your information
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only with service providers who help us run the store, and only as needed to do their job:
- Shipping carriers (FedEx, DHL) to deliver your order
- Payment processors to complete your purchase
- Web hosting, email, and e-commerce platform providers (including WordPress and WooCommerce service providers) that store and transmit site data
- Email marketing providers to send newsletters to subscribers
- Analytics providers (such as Google Analytics) to help us understand site traffic
- Review platforms if we invite you to leave a review after purchase
We may also disclose information if required by law, to protect our rights, or in connection with a sale or merger of the business.
Cookies
Our site uses cookies and similar technologies to keep your cart and login working, remember your preferences, measure site traffic, and, if enabled, show relevant ads on other sites. Types of cookies we may use:
- Essential cookies required for the cart, checkout, and account features to function
- Analytics cookies that tell us which pages are visited and how the site performs
- Advertising cookies from platforms such as Google or Meta, if we run ads, which may track your activity across sites
You can control cookies through your browser settings. Blocking essential cookies may prevent checkout from working. Where required by law, we display a cookie notice with your choices.
Email marketing
We send promotional emails only to people who have opted in, for example by checking the newsletter box at checkout or signing up on our site. Every marketing email includes an unsubscribe link, and you can also ask us to remove you by emailing support@lounjbedding.com. Transactional emails about your order (confirmations, shipping, returns) are sent regardless of your marketing preference.
How long we keep information
We keep order and transaction records for as long as needed to fulfill your order, provide support and warranty service, and meet tax and accounting requirements. Account information is kept until you ask us to delete it. Marketing data is kept until you unsubscribe.
Your rights and choices
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, request that we delete it, or opt out of certain uses. Residents of California and certain other states have additional rights under state privacy laws, including the right to know what information is collected and the right to opt out of the sale or sharing of personal information (we do not sell it). To exercise any of these rights, email support@lounjbedding.com. We will verify your identity and respond within the time required by law. We will not discriminate against you for exercising your rights.
Security
We use reasonable technical and organizational measures to protect your information, including SSL encryption on our website and limited access to order data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Links to other sites
Our site may link to other websites, including marketplaces where our products are sold and social media pages. Those sites have their own privacy policies, and we are not responsible for their practices.
Changes to this policy
We may update this policy from time to time. The date at the top shows the latest revision. Continued use of the site after changes are posted means you accept the updated policy.
Contact
LOUNJ Bedding, Phoenix, Arizona. Email: support@lounjbedding.com. Phone: (800) 556-1333.